Archive for November, 2009

What can we learn from ‛Sesame Street’?

Tuesday, November 24th, 2009
Written by: Greg Ehm

Sesame Street CastForty years ago, children — including me — began watching this epic show, filled with music, celebrities, and comical characters (Cookie Monster is still my favorite). The show’s purpose was to entertain and educate, but perhaps more importantly, to teach kids how to treat others.

The show launched on November 10, 1969, and was the brainchild of the late Jim Henson, the man behind the Muppets. Today the show has an audience of 8 million in 140 countries, and for many of us fond memories of watching it as children and seeing the excitement it has brought to our own children.

So you’re probably wondering why I’m writing about “Sesame Street” and what it has to do with marketing.

Well, the evolution of the show is amazing. “Sesame Street” has helped enlighten three very distinct and different generations — X, Y, and now Z. For a show to have this staying power is incredible. But it also demonstrates how they listened to their customers — children — to better understand their needs and desires.

Carol-Lynn Parente, the executive producer of “Sesame Street” sees this firsthand.

“There are times that some of what makes this work is mysterious even to us,” Parente says. “But the essence of what has made us as successful as we’ve been is our ability to evolve. The life of a preschooler today is much different than it was in 1969. The show still approaches each season as an experiment and we believe as long as we do that, the show will grow and change as children grow and change and the culture grows and changes.”

“Sesame Street” is a great example of a long-standing brand having the courage to take chances and change their approach to meet the needs of their audience. Not to mention increased competition from children’s cable networks. They have stuck with a core mission — educating children — and have not fallen under pressure to be anything else. But, they have also adapted to cultural change and created ancillary products including videos, movies, live shows, and books to help extend their brand.

These bold decisions have helped “Sesame Street” remain relevant and help mold its customers in a positive way, something all brands strive to accomplish.

During a difficult time like this, we tend to place more emphasis on evolving our business to better meet customer needs. However, if we follow the example of “Sesame Street,” it’s an ongoing process that needs to be constantly reviewed — not just once a year or when times get difficult.

So how prepared is your brand to stay true to its mission and still meet the demands of future generations?

It’s not an easy task, but if we follow the example set by “Sesame Street,” we can learn a lot more about who we are and what we can become. 

Sunny day — Sweepin’ the clouds away. On my way to where the air is sweet. Can you tell me how to get, how to get to Sesame Street?

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The only true accomplishment is a desired outcome

Thursday, November 19th, 2009
Written by: Jeff White

Full disclosure — I admit that my involvement in the American Marketing Association (AMA) and American Advertising Federation (AAF) hasn’t been high over the years … I’ve gravitated more to the Public Relations Society of America (PRSA). I’m going to focus here on PRSA, because I don’t know how helpful the AMA and AAF are with basic rules or guidelines specific to what one wants to accomplish and then identifying a measurement. That help may be there and I just didn’t know where to look for it.

I do know PRSA has an elaborate educational process through its APR accreditation program. It defines an objective as requiring the following:

  • Target audience
  • Desired “outcome” (further defined as “an effect, consequence, or impact of a set or program of communication activities or products”)
  • Level of change/accomplishment
  • Timeframe

I like this — very specific rules. Too many people confuse strategies and objectives, and I can see why it’s common. How often have you heard someone (or maybe you’ve even done this yourself) put together a list of objectives like:

  • Exhibit at a trade show
  • Send out 20 direct marketing pieces
  • Survey our customers …

All strategies. Not one of these is a desired outcome for a marketing communications program — at least it shouldn’t be. Even PR purists would argue that earned editorial space is still a strategy, not an outcome. Your end goal is not to get your message out there; it’s to have it do something. To be received, understood, and to move a person. To what? That’s the question. To buy? Perhaps, in a marketing sense, but there are a lot of elements specific to distribution and delivery, product quality, and price, that are out of your control. In the PR purist’s definition, it could be to become aware, form an opinion, and act a certain way (short of buying).

Think of it this way: Let’s say you’re a PR person for a blood bank. Your role is to help people become comfortable in giving blood. What should be your measurement? How many people gave blood or how many walked in and tried to give blood, but perhaps were turned away for some reason?

Public relations is defined by objective, not necessarily by tactics or execution. But these same PRSA guidelines for an objective could be applied to all marketing communications. For example: What if the objective of an all-encompassing marketing program were to prompt product or brand awareness, interest, and preference (all true “outcomes”) using a variety of methods — such as advertising, media relations, direct marketing, and others? The same elements outlined above come into play.

Seems like we’re onto something. It’s simple and brilliant at the same time. And it’s the best definition of a marketing communications objective I’ve seen.

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Remembering our friends and co-workers

Friday, November 13th, 2009
Written by: Brian Jones

Memorial_Final_Sm_F

This evening will mark the third year anniversary of the plane crash that took the lives of our co-workers and friends. For those of you who didn’t have the opportunity to interact with or know Tom, Eric, Leslie, or Josh, they all played a role in defining our culture and contributing to make Two Rivers Marketing what it is today.

Shortly after the accident I ran across “The Dash Poem,” written by Linda Ellis. I’ve added in the dates of our friends and co-workers and would ask that you take a moment of silence and reflection to remember their “dash” and what they meant to each and every one of us.   

The Dash Poem

I read of a man who stood to speak at the funeral of a friend.
He referred to the dates on the tombstone from the beginning to the end.
He noted that first came the date of their birth and spoke of the following date with tears.
But he said what mattered most of all was the dash between those years.

Tom, 1965 — 2006
Eric, 1975 — 2006
Leslie, 1979 — 2006
Josh, 1983 — 2006

For that dash represents all the time spent alive on earth,
and now only those who loved them know what that little line is worth.
For it matters not, how much we own; the cars, the house, the cash.
What matters is how we live and love and how we spend our dash.

So think about this long and hard. Are there things you’d like to change?
For you never know how much time is left that can still be rearranged.

If we could just slow down enough to consider what’s true and real
and always try to understand the way other people feel.
And be less quick to anger and show appreciation more
and love the people in our lives like we’ve never loved before.
If we treat each other with respect and more often wear a smile,
remembering that this special dash might only last a little while.

So when your eulogy is being read with your life’s actions to rehash,
would you be proud of the things they say about how you spent your dash?

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