Archive for February, 2011

Keep ahead of the game or be left behind

Friday, February 25th, 2011
Written by: Sean Neugent

What would we do in a world without Google Search? Something as simple as a search engine makes our lives so much easier and is something we often take for granted.

Consider this: You are out with a group of friends, discussing movies. You can’t remember who played the little boy left behind in Home Alone (Macaulay Culkin … duh!). What would you do if you didn’t have the Internet? You would have to ask around for a question that may not get answered. With the Internet and smart phones, it is as simple as typing “Home Alone” into the search engine and clicking “search.” Almost every answer for a question that pops up in your mind is one click away, instead of having to refer to that dusty old encyclopedia and scanning page after page of material.

Although I may be young at age 24, I remember growing up without computers being prevalent in school or at home. Sure, that lasted only for a couple of years throughout my youth, but technology has exploded in the last 10 to 15 years. Remember dial-up Internet? Was it even worth the time to get online when it took forever? Now getting on the Internet is a breeze; it takes longer to type a Web address than it does to get to that address’s location (which is why bookmarks are great!).

When technology fails is when we become irritable. (more…)

How user interface can affect search engine optimization

Thursday, February 10th, 2011
Written by: Keith Kmett, CUA

While some debates remain about user experience design, e.g., Jakob Nielsen vs. The Designers, in the marketing business a website needs to be both beautiful and functional. In addition to those two elements, ensuring that the site can be found by users and search engines is critical.

Two Rivers Marketing had the opportunity to provide some feedback on a client’s website that was having poor search engine results. The site was not built by the Two Rivers Marketing digital marketing team, but we offer consulting services to all clients. Below illustrates the findings that we determined.

 

EVALUATION RESULTS – Vermeer.com

  1. Originally users had to select a region and language preference before accessing any pages of the website, using the following Flash animation:

    Vermeer Global Map - Old Version

  2. The user was required to hover over a particular region and then select a language that corresponds to them.

(more…)

Dress your brand for success. (With apologies to Zac Efron.)

Friday, February 4th, 2011
Written by: Drew Jones

SeanPenn225x350

There’s something I’ve been hearing with increasing frequency lately. It’s passed off as common knowledge by marketing pros, bloggers and the Twitterati alike. This little nugget of marketing brilliance goes something like this: If you’re at the top, play it safe. If you’re in the middle of the pack, you have to take risks to catch the leaders.

We’ve all heard it. And from a marketing perspective, it is exactly backwards.

Every market, from diapers to dump trucks, falls into distinct tiers: the market leader and the primary challengers to the throne in the first tier, wannabes with potential in the second tier, and start-ups and also-rans in the lower tiers.

The start-ups and also-rans are full of wild cards and special cases … we’ll save them for another post. But the established first- and second-tier players have distinct roles and goals: The second tier players work like mad in an effort to claw their way up to first-tier status, while the first-tier players battle each other for slivers of market share and do their darnedest to keep the second tier in check.

ZacEfron225x350The conventional wisdom says that a second-tier player should shake it up. Disrupt the market. And, from a product development standpoint, that’s right on. But from a marketing perspective, it’s exactly backwards.

Marketing is one place where second-tier players often cut corners. This results in advertising, collateral, promotions and a Web presence that are less sophisticated and compelling — and, as a result, an organization that is of a lower perceived quality. The marketing goal for second-tier players should be to look, sound, and act like the first-tier crowd. In short, dress for the customer you want. Not the customer you have.

Your product or service might be on par with the market leader, but if you’re dressing it in jeans and a hoodie instead of a nice suit, it’ll never get the attention it deserves. Clothes make the man. Marketing makes the company.

For the first-tier players, the market leaders, common sense says keep doing the things that got you there. Keep wearing that tailored suit and wingtips. But once you’re at the top, your marketing goal is to stand out, not blend in. There’s no reason to do the things that make you look like a leader because you are a leader. Everyone knows it. Now stop trying to do the things that you think leaders do and just lead.

Be the trendsetter. Be the first player in your industry to dive headfirst into mobile apps, take a novel approach to trade shows, or have a million-dollar social media budget. In short, wear the “hoodie-tuxedo.” You certainly don’t have to… but setting trends is what leaders do. And it’s what keeps them in the lead.

Taking on these roles — looking the part for second-tier players and standing out for first-tier players — goes against our basic instincts to panic when we’re behind and take it easy when we’re out in front. But a quick survey of former second-tier players that made the leap (e.g., Xbox, Tommy Hilfiger or Callaway Golf) or first-tier organizations that have managed to stay on top (e.g., Southwest Airlines, Nike, the NFL) show us that fighting those instincts can pay off in big, big ways.

Of course, if you don’t have a great product or service, none of this matters. Sorry, Zac.