Archive for the ‘Social Media’ Category

Now that I have a Google+ Page, now what?

Thursday, January 26th, 2012
Written by: Keith Kmett, CUA

Search plus Your WorldBusinesses are surging to get their Google Plus Page (+Page) set up for their product or service. This recent flood of activity is not a surprise after Google’s release of “Search plus Your World” or Search+, which is the combining of Google’s search engine result page (SERP) and Google+ social media stream. Specifically, the “People and Pages” feature of Search+, “which helps you find people profiles and Google+ pages related to a specific topic or area of interest, and enables you to follow them with just a few clicks. Because behind most every query is a community,” according to Google. As the image above illustrates, the idea that Google is going to feature people and pages even more prominently than even advertisements on SERPs has made businesses more aware of their social media brand.

These businesses trying to figure out how to attract users to their page are also struggling with how to use Google+ altogether, while maintaining activity on Facebook and Twitter as well. It can seem overwhelming to add another social media platform to marketing campaigns. How much effort will it take to succeed with Google+ and bottom line, is it worth it? The answer may be surprising: the cost is probably less than you think, and the return on investment could be valuable. Just like when you started using Facebook and Twitter, there are certain steps you need to take to get your +Page ready to attract customers and get recognized by Google to be featured in the “People and Pages” section.

Understand the tools and features.

The Google+ team is rolling out new features daily. This makes finding the right person or people to manage a +Page intimidating for businesses. Since the release of Google+, we have had our staff dive into the new social media platform to be able to understand how it works today and keep up to date on all the changes that Google releases.

Here is a brief presentation that I put together that walks through some of the current features and functionality that Google+ offers to people and business pages.

Set up your +Page and website properly.

Designers might not like the challenges they face when trying to design an attractive +Page, but there are a few brands that are getting it right. Use high resolution imagery on your +Page and be sure to have a photo gallery set up. Videos in your stream can be invaluable to attracting users to your business page.

The most important step to getting recognized as a business page on Search+ is making sure that you have embedded the +1 social media badges into your website.

From Google’s perspective, it’s easy to start showing up in Search+.

How to appear as related people and pages on Google Search plus Your World

But all SEO and business marketing professionals know that a strategy is key to getting Google to see them as a valuable resource.

Are you having trouble with your +Page? Use the comment box below to ask us questions. We can help!

Advancing credibility and storytelling in PR with video

Friday, January 6th, 2012
Written by: Bill Elverman

Video StorytellingThird-party credibility: the keystone of any good PR effort. Your potential customers are always more interested to hear what their peers have to say about you than what you have to say about yourself. As an old colleague of mine used to say, every mother is going to call her son handsome, regardless of the facts of the matter. As such, PR departments for years have anchored much of their work around customer testimonials. Written case studies are often the most reliable tool PR people have at their disposal.

AND YET, the written word can still be viewed with a skeptical eye: If it appears in a company’s newsletter, surely the message has been massaged and sanitized! While good PR folks adhere to the strictest of journalistic standards, there is still room for doubt when you see a glowing quote from a customer in writing.

That’s why, about two years ago, I started taking a video camera with me to every customer jobsite I visited. We were already spending the time and resources to travel and interview customers, why wouldn’t we also videotape the interviews and capture jobsite footage at the same time? Since then, every case study we produce for that client has a video element to it, shot in an interview/documentary style, that reinforces the main themes in the written case study and shows without a shadow of a doubt the authenticity of the comments: ultimate third-party credibility.

That just scratches the surface of the possibilities that video provides. With the absolute explosion of social media and advanced Web channels, there is now more opportunity than ever to spread the good word about your company or product. PR departments should act as mobile newsrooms. An HD video camera, a high-res DSLR still camera (or a camera that features BOTH) and a good microphone fit easily into a shoulder-mounted bag. Anything that’s worth capturing in writing is worth capturing on video. The possibilities are endless: (more…)

Are you gaga for Google Plus?

Friday, August 12th, 2011
Written by: Dan Johnson

About a month ago Google released its long-awaited new social network: Google+, or “G+” for short. The service is still in a limited test launch, though it wasn’t hard for me and several dozens of friends to score an invite to participate. Here’s the official Google overview, though a few of us here at Two Rivers Marketing have been kicking the tires and have some high-level observations.

First, it begs the obvious question, “Why do we need yet another social media site to manage?” Google+ is most often compared to Facebook, but it’s different in many ways.

  • It’s strictly personal: For now there are no business pages. Google is cracking down on the thousands of companies who rushed out to set up pages for their business or brand using the default personal profile, just like Facebook a few years ago. Google has a small set of businesses approved for testing, but haven’t announced how soon the business accounts will launch.
  • It lets you see what’s hot — at a glance: Instead of the “Like” button, the G+ equivalent is the “+1” for sharing content. The number shown grows incrementally each time an item is shared.
  • It’s more private: Perhaps the best advantage over Facebook is Circles, which allows each user to set privacy for their posts on a very granular level. Create your own circles, call them what you want, simply drag your contacts to a circle (more than one if you like). Now you can post an item intended only for college friends to see, and you can be assured that message is not shown to your relatives, coworkers, employer, etc.

The number of Circles you can create is endless, and the people you place in a circle never see the label; for instance, I have one called, “No Idea Who You Are.” Very simple, I’ve just found a way to complicate it.

Circles have also been compared to Twitter’s List feature, but unlike Twitter, if you have no people in your Circles, your G+ Stream (or Wall) is empty.

  • It makes photo sharing easier: Photos are handled quite differently than Facebook or Flickr, as G+ leverages its Picasa platform.
  • It lets you have live chats: Hangouts is a unique feature, sort of a video chat with a handful of others similar to the Skype call feature Facebook recently released. Haven’t done much hangin’ out yet.

I won’t declare this to be a Facebook killer, but it does have promise. G+ has experienced a ridiculously quick adoption rate compared to other similar ventures. My theory is this is driven by two main factors: Google is already a trusted brand — especially trusted in the business world, and people are tired of the Facebook monopoly; perhaps their honeymoon is over. We’re due for a little healthy competition. G+ squares off in certain ways against others like LinkedIn, Twitter, Flickr, and more. But does it do these things that much better than the incumbent?

Prediction: High school and college-age kids will flock to G+ because their parents and grandparents are not there (the same reason many jumped back to MySpace in 2010).

There are probably significant parts of G+ we haven’t seen yet. Google has far more firepower than even Facebook. Watch for more as we learn how the business-specific features unfold. Let me know if you’d like to give Google+ a try — I’ve only got 150 invites left.